How to help someone use a computer

From the first list, one thing that I recognized was the "textual message that users don't often read." That caught my eye because it's very true. When an error message or some other text appears on the screen that really should be read before proceeding, users often do not read it but instead quickly click to keep going with whatever they were doing.

From the second list, I liked the "be abstract with language...saying things in ways they will understand." I think that is very important with teaching people to use technology because if they have entirely no clue how to do something, you need to be direct and in depth with them so they will know how to complete the task you are asking them to complete.

I can use this information by taking my time to be concise and in depth when explaining to everyone how to use Google Earth during my team presentation.